WebCE has secured a Gold Stevie Award in the Contact Center of the Year category at the 20th Annual Stevie Awards for Sales & Customer Service. This represents the company's first Gold win and its fifth overall Stevie Award in this category, building upon previous Silver and Bronze recognitions. The award underscores a significant achievement that counters prevailing industry trends by celebrating a commitment to personalized human interaction instead of automated systems.
The Stevie Awards for Sales & Customer Service are recognized globally as premier honors for professionals in customer service, contact centers, business development, and sales. Judges noted that "The WebCE Support Services team delivers exceptional people-first service at national scale, combining speed and trust to create consistently outstanding customer experiences." The panel specifically highlighted WebCE's approach as "contrarian" within an industry increasingly focused on artificial intelligence integration and outsourcing.
Rather than implementing automation, WebCE utilizes a comprehensive training program for each support representative. This enables staff to provide live, personalized assistance to 1.5 million customers managing complex compliance requirements nationwide. Individual representatives can address inquiries covering 22 different licenses and certifications without transferring calls, relying on scripts, or operating under strict time constraints. Director of Support Services Jordan Smith stated, "Our support team is the heartbeat of WebCE, proving that, in an increasingly automated world, the ultimate competitive advantage is genuine human connection."
The judging committee also praised WebCE's "impressive average speed of answer results." Between 2023 and 2025, the company reduced its average response time to customer calls by 14 seconds, achieving a 29-second answer time. This enhancement contributed to lowering the call abandonment rate to 1.5%, substantially better than the 5% industry standard. Customer satisfaction metrics reflected this operational efficiency, with the team attaining a 95% Customer Satisfaction Score (CSAT), far exceeding the 74% industry average reported by the American Customer Satisfaction Index (ACSI).
This year's competition evaluated over 2,100 nominations from organizations in 41 nations and territories. Winners were selected based on average scores from 150 professionals across eight specialized judging committees. Stevie Awards President Maggie Miller commented, "The remarkable scores achieved by this year's Stevie Awards for Sales & Customer Service winners reflect the extraordinary levels of excellence, innovation, and customer impact they deliver." Award recipients will be honored at a gala on March 5 at the Marriott Marquis Hotel in New York City. Information regarding the awards and a complete winner list is accessible at https://sales.stevieawards.com/.
For Texas businesses, WebCE's recognition carries substantial implications. In a state renowned for its economic dynamism and competitive business environment, this award validates an alternative operational model that prioritizes human expertise and personalized service. As companies across Texas and beyond grapple with balancing technological efficiency against customer experience quality, WebCE's success demonstrates that investing in highly trained human support staff can yield superior service metrics, higher customer satisfaction, and industry recognition. This approach may influence other Texas-based service organizations to reconsider over-reliance on automation, potentially fostering job creation and skill development in the customer service sector while enhancing the state's reputation for business excellence.
