M7 Services and Tesselate Group Forge Strategic Partnership to Redefine Managed IT Services
TL;DR
M7 Services and Tesselate's partnership gives corporate banks a competitive edge through reliable, scalable IT infrastructure that ensures compliance while freeing resources for innovation.
The partnership combines M7's 24/7 infrastructure monitoring with Tesselate's financial automation frameworks to create proactive issue resolution and measurable efficiency improvements for clients.
This collaboration creates more secure and reliable banking systems that protect customer data while enabling financial institutions to better serve their communities through digital transformation.
M7 Services achieves remarkable operational metrics including 99.5% customer satisfaction and resolves 2.5 times more issues proactively than clients actually report.
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The strategic partnership between Houston-based M7 Services and Paris-based Tesselate Group establishes a new framework for managed IT services that combines financial-sector precision with hospitality-level responsiveness. This collaboration brings together Tesselate's expertise in corporate banking, process optimization, and operational orchestration with M7's secure, always-on IT infrastructure and proactive services.
Charif Zahrane, Chief Innovation Officer at M7 Services, emphasized the significance of this partnership, stating that it extends their foundation by combining infrastructure reliability with Tesselate's world-class financial operations expertise. The collaboration also accelerates M7's expansion into Europe and the broader EMEA region, bringing their 24/7 operational model to clients requiring audit-ready operations that meet EU regulatory expectations without sacrificing uptime.
Yuri Herman, Head of Corporate Banking at Tesselate Group, noted that the partnership enhances their established standard for managed services within the corporate banking ecosystem. The combined approach delivers operational depth with ecosystem scalability, creating measurable value across clients' technology landscapes. Organizations facing increasing pressure to modernize legacy systems can now bridge hospitality-grade responsiveness with financial-sector precision through this partnership.
The joint framework leverages predictive monitoring and automated resolution tools that identify potential issues before they disrupt performance. This intelligence, combined with M7's U.S.-based 24/7 helpdesk and Tesselate's deep expertise capability, delivers the reliability global organizations require to operate confidently across markets. M7's performance metrics demonstrate their service model effectiveness, including a 75 percent same-day resolution rate, 99.5 percent Customer Satisfaction Score, and 99 percent resolution SLA compliance.
Jessie McMahon, CEO of M7 Services, highlighted that their company was founded on the principle that technology should simplify operations rather than complicate them. Through this partnership, they can extend that same level of performance and protection to global organizations expecting financial-grade reliability daily. The combined platform offers organizations a path to modernization that is both compliant and cost-effective, setting a new benchmark for managed services rooted in measurable business outcomes. More information about the partnership is available at https://www.tesselategroup.com/m7-services-partnership/.
Curated from 24-7 Press Release
